You know a great team when you see it. Everyone is engaged and enthusiastic and is having fun. Anyone who has seen the Fish! video knows what I am talking about. See it at “Fish!” .
The other day a few friends and I had the good fortune to see a great team in action. We had dinner at Bremner, a restaurant in Old Montreal. The food was outstanding which is what we expected. What was over the top was the staff. No one merely walked anywhere. Everyone had a spring in their step. They all assisted each other. If wine needed to be poured, there was no waiting for our server. We were close to the kitchen and watched everyone put dishes away, dry glasses and serve food. No one stood around. I had a view of the kitchen and watched the dishwasher attendant rinse and wash dishes for three hours. He had the same spring in his step when we left as when we got there.
We talked to the chef and asked him about the staff. We also watched him sweep up and mop the kitchen floor. He was very humble, explaining that most of the staff had been friends prior to working together. That might explain why they work so well together. But I believe there’s more to it than that.
To achieve what Bremner and Fish! have achieved requires great leadership, and individuals who feel secure and can trust that leadership, who believe in what they are doing, and who take great satisfaction in that environment. It requires a team effort. It’s not easy and it is attainable. What can you do to bring your environment to the same level? Take it one step at a time.
Bremner, by the way, is ranked the 51st best restaurant in Canada. Well worth a visit.